Refund policy

Returns

You may return a CarbyneTools.com purchase within 30 days of delivery if the product is in new, unused condition. Opened but unused products are eligible, and sale items are not excluded. Items must be returned in their original packaging.

To complete your return, we require a receipt or proof of purchase. Email CustomerService@CarbyneTools.com with your place of purchase and order number for return instructions before sending an item back.

Items that are not in their original condition, are damaged or are missing parts for reasons not due to our error may qualify only for a partial refund, if applicable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Posting times vary by payment provider.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact CustomerService@CarbyneTools.com.

Sale items

Sale items are eligible for return under the same conditions as regular-priced items.

Defective, damaged or incorrect items

For a defective, damaged or incorrect item, email CustomerService@CarbyneTools.com about the issue so we can provide the appropriate next steps. For warranty assistance, returning your product is generally not required. Only send an item back if we specifically request it and provide return instructions.

Purchases from other retailers

For an unwanted-item return or refund of a Carbyne product purchased on Amazon.com, Lowes.com or elsewhere, follow the return process and policy of the retailer where you placed the order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, please contact CustomerService@CarbyneTools.com for return mailing details.

Customers are responsible for return shipping costs for unwanted-item returns. These shipping costs are non-refundable. For defective, damaged or incorrect items, contact us first for instructions.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.